Privacy Policy

Introduction

FunZone Canberra Pty Ltd ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park facility or use our website and services.

By visiting FunZone Canberra or using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase tickets or passes to our park
• Register for an account on our website
• Book a birthday party or group event
• Sign up for our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Contact us with inquiries or feedback
• Make purchases at our food outlets or retail locations

This information may include your name, email address, phone number, postal address, date of birth, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website or park facilities, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device identifiers and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)
• Security camera footage for safety and security purposes

Information About Children

FunZone Canberra is a family-friendly destination, and we recognize the importance of protecting children's privacy. We do not knowingly collect personal information from children under 13 without parental consent. Parents or guardians must provide consent for children's participation in activities that require personal information collection.

How We Use Your Information

We use the information we collect for the following purposes:

• To process ticket purchases and manage park admissions
• To facilitate bookings for parties, events, and special experiences
• To communicate with you about your bookings, purchases, or inquiries
• To send marketing communications about promotions, events, and updates (with your consent)
• To improve our services, attractions, and customer experience
• To ensure the safety and security of our guests and facilities
• To comply with legal obligations and enforce our terms and conditions
• To prevent fraud and unauthorized access
• To conduct research and analysis to improve our operations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, processing payments, managing bookings, sending communications, or analyzing data. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for online transactions
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection and privacy
• Physical security measures at our facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Opt-out: You have the right to opt-out of receiving marketing communications from us at any time.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached privacy laws.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FunZone Canberra Pty Ltd
123 Adventure Boulevard
Belconnen, ACT 2617
Australia

Email: [email protected]
Phone: (02) 6234 5678
Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM